Terms and Conditions (T&C) with Customer Information

2.1. REINVENTIS offers in-person and online formats at select venues in Germany and abroad; customers can find information about these formats at www.reinventis.com and, in some cases, book them there as well.

2.2. Online formats include:

• Online Courses
• Webinars
• Remote Co-Creation
• Remote Moderation
• Remote Coaching

2.3. In-person formats include:

• Consulting
• Presentations
• Seminars
• Workshops
• Sprints
• Training
• Meetups
• Retreats

2.4. All in-person formats can also be conducted online in consultation with the client.

2.5 The provisions set forth in the individual contracts with clients apply to real estate consulting and real estate asset management.

2.6. Gift Certificates: These Terms and Conditions apply accordingly to the purchase of gift certificates, unless otherwise expressly agreed.

2.6. The service descriptions on the website www.reinventis.com do not constitute an offer to enter into a contract, but merely an invitation to submit an offer.

3.1. The customer's contractual partner, including for orders placed on www.reinventis.com, is:

REINVENTIS
Hans-Sachs-Straße 6a
D-80469 Munich

represented by the owner, Erik A. Leonavicius

Phone: +49 (0) 89 23 88 90 52
Fax: +49 (0) 89 260 223 27

Email: info@reinventis.com
Website: www.reinventis.com

4.1. The scope of the services to be performed by REINVENTIS (hereinafter referred to as “the Subject Matter of the Contract”) is described in writing in the descriptions at www.reinventis.com, in the proposal, in emails, or in REINVENTIS’s order confirmation, or is set forth in writing in a contract. All of the aforementioned documents constitute an integral part of the service agreement concluded between the parties.

4.2. REINVENTIS does not provide health, legal, or tax advice. Furthermore, REINVENTIS does not provide services in the capacity of a tour operator or travel agent. For such services, suitable service partners are engaged upon request and in consultation with the customer.

4.3. REINVENTIS shall determine the time, place, and manner of service provision.

5.1. The scope of the contractual obligations is determined by the customer’s order, the written order confirmation, and/or other service descriptions provided by REINVENTIS.

5.2. REINVENTIS’s services are deemed to have been performed and accepted once the online or in-person sessions have been conducted and the customer does not raise any objections immediately. The implementation of the results is irrelevant.

5.3. Events of force majeure that significantly impede or temporarily prevent performance, or obstacles resulting from a lack of cooperation on the part of the Customer or its agents or service providers, entitle REINVENTIS to postpone performance for the duration of the obstacle plus a reasonable ramp-up period. Labor disputes and similar circumstances shall be treated as force majeure to the extent that they are unforeseeable and serious. The parties shall notify each other immediately upon their occurrence.

6.1. The dates for online sessions will be scheduled between REINVENTIS and the customer, unless otherwise specified on the platform: www.reinventis.com.

6.2. A schedule will be drawn up for the in-person sessions, which will be binding on both parties.

6.3. Any discrepancies must be reported in writing within a reasonable period of time.

6.4. If dates are rescheduled by the customer or by third parties, the dates relevant to REINVENTIS will automatically be rescheduled as well. In this case, REINVENTIS reserves the right to draw up a new schedule in order to adjust its resource planning. Any additional costs incurred as a result will be billed to the customer separately.

7.1. REINVENTIS will act only in response to individual orders placed by the customer, whether in writing or verbally. The customer is not obligated to place individual orders, and REINVENTIS is not obligated to accept them. The customer will receive confirmation via email or by mail.

7.2 Customers can register via the Internet using the online platform at www.reinventis.com, as well as by mail, email, fax, or phone, and will receive confirmation by email or mail. For transactions conducted exclusively through the online platform, the following applies:

• The time at which the contract is concluded on the platform www.reinventis.com depends on the payment method selected by the customer.
• Coupon:
  Customers can use a REINVENTIS coupon to pay for all or part of their order on the platform: www.reinventis.com. To do so, customers enter their coupon code in the “Coupon” field in the “Checkout” section.
• Bank transfer:
  After submitting their order on the platform at www.reinventis.com, the customer will receive an order confirmation containing REINVENTIS’s bank account information, as well as the Terms and Conditions, the Cancellation Policy, and the Privacy Policy.
• PayPal/Credit Card:
  After completing their order, customers will be redirected to the PayPal website (www.paypal.de), where they can pay the outstanding amount for their order directly using their PayPal account or credit card.
• Once REINVENTIS has received payment in its account, the contract is concluded, and the customer will receive a message containing their invoice via email or by mail, along with information regarding their login credentials and the access link to the service they purchased.
• The customer should check their spam folder if necessary and review the terms and conditions of both PayPal and their bank.
• The customer must ensure that the specified account has sufficient funds. The customer must bear any costs incurred as a result of a chargeback of the payment transaction due to insufficient funds in the account or due to incorrect bank account information provided by the customer.

7.3. REINVENTIS’s failure to respond to subsequent requests for changes and/or additions shall be deemed a rejection.

8.1. The customer is obligated to support REINVENTIS to the best of its ability in the spirit of a trusting partnership.

8.2. For in-person formats and at REINVENTIS’s request, the customer must ensure that all conditions necessary for the proper performance of the order are met within its operational sphere; in particular, the customer must provide all documents, information, data, materials, technology, images, and premises necessary and relevant to the performance of the order in a timely manner and free of charge.

8.3. The customer shall promptly notify REINVENTIS of any circumstances that arise during the in-person or online event and that could significantly affect its execution.

8.4. Upon request by REINVENTIS, the customer must confirm in writing the accuracy and completeness of the documents it has submitted, as well as its information and oral statements.

8.5. The customer shall not engage or commission other service providers in connection with this order without REINVENTIS’s consent.

8.6. If third parties or service providers engaged by the customer cause delays or additional work for REINVENTIS in the execution of the order, the customer shall bear the resulting costs.

8.7. Any additional costs incurred as a result will be billed separately.

9.1. Unless otherwise agreed, REINVENTIS may engage qualified third parties (e.g., subcontractors) to fulfill its obligations.

9.2. REINVENTIS may appoint a representative at any time (e.g., in the event of absence due to illness or force majeure).

9.3. REINVENTIS will notify the customer in a timely manner via email.

10.1. REINVENTIS may also provide services to other clients in the same consulting focus area, in the same industries, and for the same services.

10.2. The customer agrees not to hire or engage any current or former REINVENTIS employees who were involved in the performance of the order until 24 months have elapsed following the termination of the collaboration.

11.1. The amount of compensation and reimbursement of expenses shall be agreed upon in the order confirmation or contract. All amounts stated are exclusive of applicable sales tax.

11.2. A flat-rate administrative fee equal to 5% of the net contract amount will be charged in addition.

11.3. The customer shall reimburse REINVENTIS separately for third-party costs, out-of-pocket expenses, and fees upon presentation of the corresponding receipts, in addition to the agreed payment.

11.4. REINVENTIS may request reasonable advances on its compensation and expenses.

11.5. REINVENTIS may also issue partial invoices at any time based on the services already rendered.

11.6. If the customer modifies or cancels orders, work, planning, or similar activities, or changes the conditions under which the services are to be performed, the customer shall reimburse REINVENTIS for all additional costs incurred as a result and indemnify REINVENTIS against all liabilities to third parties.

11.7. The right to claim additional damages remains unaffected.

12.1. Travel expenses are defined as all additional expenses directly incurred as a result of a business trip.

12.2. This includes travel expenses, lodging expenses, additional meal expenses, and documented or substantiated incidental expenses.

12.3. Travel expenses will be billed separately as follows, with receipts provided as necessary:

• Travel time: up to 1 hour and within Munich: no charge; 1 hour or more and outside Munich: each additional hour or portion thereof will be billed at 50% of the agreed-upon hourly rate plus applicable sales tax.
• Flight: In Germany: Premium Economy (flexible rebooking); abroad: Business Class (flexible rebooking).
• Train: First Class with Bahncard (flexible train travel)
• Taxi
• Rental car: at least mid-size class, all insurance coverage, comprehensive insurance with no deductible, fuel, and parking fees as documented.
• Travel by personal car at a rate of 0.60 EUR per kilometer driven; fuel and parking fees as documented.
• Overnight stays at an upscale mid-range hotel (at least 4 stars), including breakfast. For in-person events, participants arrive the day before—which requires an overnight stay that the customer is responsible for.
• Additional meal expenses incurred in Germany and abroad, if the client does not provide meals, will be reimbursed to REINVENTIS by the client in accordance with the currently applicable tax flat rates.

12.4. The cost of obtaining data, literature, studies, etc., will be billed to the customer after consultation and upon presentation of supporting documentation.

13.1. Unless otherwise specified in the offer or order confirmation, payments are due within 10 business days of the invoice date, without any deductions.

13.2. The parties agree that the invoice shall in any case be deemed to have been received on the third business day after it is mailed.

13.3. The customer shall be in default upon receipt of a payment reminder from REINVENTIS or, if the payment date is specified by the calendar, upon failure to pay by the agreed date.

13.4. Once default occurs, REINVENTIS is entitled to interest on late payments at the statutory rate.

13.5. With regard to the shipment of goods, such goods remain the property of REINVENTIS until full payment has been made.

Right of Withdrawal for Consumers - Withdrawal Policy:

If the customer is a consumer (any natural person who enters into a legal transaction for a purpose that cannot be attributed to either their commercial or self-employed professional activity), they may revoke their acceptance of the contract in writing (e.g., letter, fax, email) within 14 days without providing a reason. The period begins upon conclusion of the contract.

To comply with the cancellation period, it is sufficient to send the cancellation notice in a timely manner.

Cancellation Policy for Digital Content:

Notice Regarding the Right of Withdrawal for Consumers Concerning the Delivery of Digital Content That Is Not Provided on a Physical Medium (e.g., online courses, e-books, software downloads).

Exclusion or Premature Termination of the Right of Withdrawal:

The right of withdrawal does not apply to contracts for the delivery of digital content that is not pre-produced and for which the consumer’s individual selection or specification is decisive for its production, or that is clearly tailored to the consumer’s personal needs.

The right of withdrawal expires prematurely if REINVENTIS has not yet begun to perform the contract until the customer has given their express consent and, at the same time, confirmed their awareness that they lose their right of withdrawal once REINVENTIS begins to perform the contract.

REINVENTIS notes that it may make the conclusion of the contract contingent upon the aforementioned consent and confirmation.

The notice of withdrawal must be sent to:

REINVENTIS
Mr. Erik A. Leonavicius
Hans-Sachs-Straße 6a
80469 Munich
Germany

Email: info@reinventis.com
Fax number: +49 (0) 89 26 02 23 27
Website: www.reinventis.com

Sample Cancellation Form:

I/we (*) hereby revoke the order placed by me/us (*)

Concluded contract for the purchase of the following goods (*) / procurement of the following services (*).

Ordered on (*) / received on (*).

Name of the consumer(s).

Signature of the consumer(s)
(only for notifications on paper).

Date.

______________________________________________
(*) Please delete as appropriate

Consequences of Cancellation:

In the event of a valid cancellation, the parties must return the performance received and, if applicable, surrender any benefits derived (e.g., interest). If the customer is unable to return the performance received, in whole or in part, or can return it only in a deteriorated condition, the customer must compensate the provider for the loss in value to the extent applicable. This may result in the customer still being required to fulfill the contractual payment obligations for the period up to the revocation.

Compensation for the deterioration of the item and for any benefits derived from it is required only to the extent that such benefits or deterioration result from handling the item in a manner that goes beyond what is necessary to examine its characteristics and functionality.

"Examining the characteristics and functionality" refers to testing and trying out the product in question, as is possible and customary in a retail store.

No compensation for loss of value is required for deterioration resulting from the use of the item in accordance with its intended purpose.

Items that can be shipped as packages must be returned at the seller’s risk. The customer must bear the standard costs of the return shipment if the item delivered matches the one ordered and if the price of the item to be returned does not exceed €40, or if, in the case of a higher price, the consideration or a contractually agreed installment has not yet been paid at the time of cancellation.  Otherwise, the return is free of charge for the customer.

Obligations to refund payments must be fulfilled within 30 days. For the customer, this period begins when the customer sends the notice of withdrawal; for the provider, it begins upon receipt of the notice.

We will use the same payment method for this refund that you used for the original transaction, unless we have expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund.

Special Notes:

In the case of the provision of services, the right of withdrawal expires prematurely if the contract has been fully performed by both parties at the customer’s express request before the customer has exercised their right of withdrawal.

If the customer is a business owner as defined in Section 14 of the German Civil Code (BGB) and is acting in the course of his or her commercial or self-employed activities at the time the contract is concluded, the right of withdrawal does not apply.

End of the Cancellation Policy

15.1. REINVENTIS reserves the right to make reasonable changes to the timing, content, and location of in-person and online formats in order to adapt them to the needs of its customers.

15.2. REINVENTIS also reserves the right to replace instructors or trainers and to substitute or modify teaching materials and media.

15.3. Any changes or additions to the order made by the customer must be in writing.

15.4. Unless the changes are set forth in writing, REINVENTIS will perform the work without taking the customer’s change requests into account.

15.5. Subsequent changes to content or structure (author revisions) will be billed separately and may affect the agreed-upon deadline.

15.6. Any additional work required to meet the agreed-upon deadline will be billed to the customer separately.

15.7. REINVENTIS is obligated to accommodate the customer’s requests for changes, provided that this is reasonable within the limits of its operational capacity, particularly with regard to the effort involved and the schedule.

15.8. Any additional costs incurred as a result shall be reimbursed in accordance with the provisions of Section 11, “Compensation.”

16.1. If the customer cancels their registration for online events, the following terms apply:

• Up to 10 days before the online appointment: free of charge
• After that, cancellations or changes to the reservation will no longer be possible

16.2. Any change or cancellation must be made in writing.

16.3. REINVENTIS reserves the right to cancel the online event no later than 10 days before the scheduled date if the minimum number of participants is not reached or for important reasons beyond REINVENTIS’s control (e.g., sudden illness of the speaker/moderator if a replacement cannot be found, force majeure).

16.4. If REINVENTIS is unable to conduct the online or in-person session for reasons beyond its control, the customer shall be exempt from payment; any fees paid in advance shall be refunded.

16.5. Any further claims for liability or damages are excluded, unless there is intent or gross negligence on the part of REINVENTIS.

17.1. Notice periods are specified in the contract or in the written order confirmation.

17.2. Unless otherwise specified, either party may terminate the contract in writing with 4 weeks' notice effective at the end of the month, without having to provide a reason.

17.3. The right to terminate the agreement immediately for good cause remains unaffected.

17.4. Notice of termination must be given in writing.

18.1. REINVENTIS and the customer mutually agree to treat all information obtained under this contract—in particular, corporate data, financial statements, plans, documents, and the like—as strictly confidential for an indefinite period and to require both their respective employees and any third parties engaged to maintain absolute confidentiality in the same manner.

18.2. If REINVENTIS engages third parties to perform the contract, it shall require them to maintain confidentiality to the same extent.

18.3. REINVENTIS may use the customer’s name and logo as a reference for its own marketing purposes, and may also use the customer’s brand and company name solely for this purpose.

18.4. REINVENTIS may, however, use the facts and information for oral or written publications without the Customer’s prior consent, provided that it does not name the Customer and that the facts and information do not allow the Customer’s identity to be inferred.

18.5. This does not apply to the content of the collaboration or the work products created in the course of it.

19.1. REINVENTIS shall be liable to the customer, regardless of the legal basis, only for its own fault or that of its agents, provided such conduct constitutes willful misconduct or gross negligence.

19.2. REINVENTIS shall not be liable in any other respect.

19.3. In any event, however, REINVENTIS shall be liable only for damages that are typical for this type of contract and reasonably foreseeable.

19.4. If REINVENTIS is held liable by third parties for reasons attributable to the customer, the customer shall expressly indemnify and hold REINVENTIS harmless.

19.5. This applies in particular to any violations of competition law and copyright law for which the customer is responsible.

19.6. Liability for slight or simple negligence applies only in the event of a breach of material contractual obligations.

19.7. In this case, liability is limited to damages typical for comparable transactions of this kind that were foreseeable at the time the contract was concluded or, at the latest, at the time the breach of duty occurred.

19.8. Liability for damages not typical under the contract is excluded.

19.9. The Customer’s contractual claims for damages against REINVENTIS are subject to a statute of limitations of 1 year from the date the claim arises.

10/19. Unless otherwise dictated by the nature of the assignment, REINVENTIS is not subject to any instructions from the client regarding the scheduling or organization of the work in the performance of this assignment or the execution of the activities it has undertaken.

12/19. To the extent that REINVENTIS’s liability is excluded or limited, this also applies to the personal liability of its employees, representatives, and agents.

19.13. During the conduct of the various in-person and online sessions, all suggestions, consultations, information, and advice provided by REINVENTIS are given to the best of its knowledge and belief.

19.14. Please note that the REINVENTIS in-person and online formats are designed to impart knowledge. No guarantee of success is provided.

19.15. The customer is responsible for determining whether these descriptions meet his or her personal needs.

19.16. REINVENTIS is not liable for the selection of the in-person and online formats offered.

19.17. Every customer and participant in the online and in-person programs bears full responsibility for themselves and their own actions both within and outside the programs and is personally liable for any damage caused by their behavior.

20.1. If the agreed-upon subject matter of the contract is the production of a work, the statute of limitations for claims for defects is one year from the date of acceptance.

20.2. In the case of defects that were fraudulently concealed or where a warranty has been assumed, the statutory time limits shall apply instead.

20.3. The right to perform the obligation oneself (Sections 634(2) and 637 of the German Civil Code (BGB)) is excluded.

20.4. If REINVENTIS’s attempt to remedy the defect fails, the customer may claim a reduction in price or rescind the contract.

21.1. The materials for both in-person and online formats are protected by copyright.

21.2. The reproduction, distribution, or any other form of processing, use, or publication—including electronic processing, use, or publication—of the documents provided by REINVENTIS is permitted only with REINVENTIS’s express written consent.

21.3. If REINVENTIS creates copyrightable works for the customer (e.g., analyses, reports, studies, training materials, presentations, or software), the client shall—subject to the condition precedent of the client’s full fulfillment of all payment obligations—always be granted only a non-exclusive right of use for its own purposes, without the rights to reproduce, distribute, adapt, or make the work available to the public, unless otherwise specified in the contract or unless the purpose of the contract clearly indicates otherwise.

21.4. Unless otherwise agreed, REINVENTIS retains the rights of use to works that have not yet been paid for upon termination of the contract or, in the case of commission-based billing, have not yet been published.

21.5. This also applies even if the work provided is not subject to any specific statutory rights, in particular copyright.

21.6. REINVENTIS uses images, schematics, or diagrams solely to aid understanding—the sources used are cited where known, and the copyrights remain with the respective authors.

21.7. REINVENTIS is entitled to reference REINVENTIS and the author on all promotional materials and in all promotional activities developed by REINVENTIS, without the customer being entitled to any compensation as a result.

21.8. In the event of a violation of the provisions of Section 21.2, REINVENTIS shall be entitled to compensation in an appropriate amount.

September 21. The foregoing agreements shall remain in effect even after the termination of the contractual relationship.

22.1. REINVENTIS or its contracted service providers will record the remote coaching session in an online format only if explicitly requested by all participants.

22.2. Once the online session has ended, communication content will remain stored on the participating systems only if the participants wish to retain it for later use.

22.3. The customer agrees that the contents of the contract and the services provided by REINVENTIS under this contract may be stored and processed electronically in compliance with data protection regulations.

22.4. REINVENTIS takes data protection very seriously. All information regarding data protection and its implementation can be found in the current Privacy Policy at: www.reinventis.com/datenschutz.

22.5. Both parties to this agreement agree not to disclose any electronically stored or other data to third parties.

23.1. REINVENTIS retains a right of retention with respect to the documents provided to it until its claims have been paid in full.

23.2. Upon settlement of its claims arising from the contract, REINVENTIS shall return all documents that the customer or a third party has provided to it in connection with the performance of the order.

23.3. This does not apply to correspondence between the parties or to simple copies of reports, organizational charts, drawings, schedules, calculations, etc., prepared in connection with the order, provided that the customer has received the originals.

23.4. REINVENTIS’s obligation to retain the documents expires six months after delivery of the written request for pickup; otherwise, three years after the termination of the contractual relationship; and, in the case of documents retained pursuant to Section 23.1, six years after the termination of the contractual relationship.

24.1 The customer is not entitled to assign its claims arising from the contract.

24.2. The customer may only set off claims or assert a right of retention if the counterclaims have been acknowledged or have been legally established.

24.3. Any side agreements, amendments, or additions to these Terms and Conditions or to the Contract must be in writing and must be expressly identified as such. This formal requirement may not be waived or set aside, either orally or by implication.

24.4. If any provision of this Agreement is or becomes invalid for legal or factual reasons, the provision that is legally or factually valid and most closely approximates the intended provision shall apply instead. The same applies in the event of any gaps in this Agreement.

24.5. The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. The language of the contract is German. To the extent permitted, the place of performance and venue for both parties shall be Munich, Germany.

25.1. These Terms and Conditions are effective as of January 1, 2021, and form the basis of every contract and every transaction between REINVENTIS and its customers.