Hospitality Design Thinking Lab

Would you like to take the guest/user experience in your hospitality company to a new level?

Welcome to the Hospitality Design Thinking Lab - your proven format for innovative hospitality solutions. I am ready to help you through customized consulting services, be it online or in person.

What is the Hospitality Design Thinking Lab?

I support you with the joint development of innovative concepts, future-oriented business types (gastronomy, hotel and tourism businesses) as well as positive experiences (analog and virtual) or with lived hospitality to stimulate and expand the consumer behavior of your user target groups at the user contact points at your company (company, brand, products, services or real estate).

Thanks to tried and tested concepts and my experience in the classic hotel, catering and tourism sectors (in all types of business), as well as a jointly adapted offer structure and service optimization, the desired goals can be achieved and the dwell and contact times with your business can be extended. This is a very interesting option, especially in the luxury and retail sectors.

I offer strategic consulting services around the concept of hospitality design thinking. This concept enables me to work with you to develop creative and innovative solutions to optimize your business models and processes and to continuously improve the guest/customer experience.

My approach is based on the idea that the guest/customer is the focus and the design of your business should be aligned. By using hospitality design thinking, I can work with you to implement ideas quickly and effectively with the help of key partners, thereby increasing customer/guest satisfaction and loyalty.