General Terms and Conditions (GTC) with customer information

2.1 REINVENTIS offers face-to-face and online formats at selected venues in Germany and abroad, which the customer can find out about and, in some cases, book at www.reinventis.com.

2.2 Online formats are:

• Online courses
• Webinars
• Remote co-creation
• Remote moderation
• Remote coaching

2.3 Presence formats are:

• Consulting
• Lectures
• Seminars
• Workshops
• Sprints
• Training
• Meetups
• Retreats

2.4 All face-to-face formats can also be carried out as online formats in consultation with the client.

2.5 The provisions in the individual contracts with clients apply to real estate consulting and real estate asset management.

2.6 Vouchers: These GTC apply accordingly to the purchase of vouchers, unless expressly agreed otherwise.

2.6 Service descriptions on the website www.reinventis.com do not constitute an offer to conclude a contract, but merely an invitation to submit an offer.

3.1 The contractual partner of the customer, also for orders placed on www.reinventis.com, is

REINVENTIS
Hans-Sachs-Straße 6a
D-80469 Munich

represented by the owner Erik A. Leonavicius

Phone: +49 (0) 89 23 88 90 52
Fax: +49 (0) 89 260 223 27

E-mail: info@reinventis.com
Homepage: www.reinventis.com

4.1 The scope of the activities to be performed by REINVENTIS (hereinafter: the subject matter of the contract) shall be described in the descriptions on www.reinventis.com, in the offer, in e-mails or in the order confirmation from REINVENTIS in text form or specified in a contract in text form. All of the aforementioned documents shall form part of the service contract concluded between the parties.

4.2 REINVENTIS does not provide health, legal or tax advice. Furthermore, REINVENTIS does not provide services in the sense of a tour operator or travel agent. For this purpose, suitable service partners will be involved upon request and in consultation with the customer.

4.3 REINVENTIS shall determine the time, place and procedure for the provision of services itself.

5.1 The scope of the contractual obligations shall result from the customer's order, the written order confirmation and/or other service descriptions of REINVENTIS.

5.2 The services of REINVENTIS shall be deemed fulfilled and accepted if the online or face-to-face formats are carried out and the customer does not immediately raise any objections. The implementation of the results is irrelevant.

5.3 Events of force majeure that make performance significantly more difficult or temporarily impossible, or hindrances due to a lack of cooperation on the part of the customer or its vicarious agents or service providers, shall entitle REINVENTIS to postpone the performance of its service for the duration of the hindrance and a reasonable start-up period. Labor disputes and similar circumstances shall be deemed equivalent to force majeure insofar as they are unforeseeable and serious. The parties shall inform each other immediately of the occurrence of such circumstances.

6.1 The dates for online formats shall be scheduled between REINVENTIS and the customer, unless otherwise described on the platform: www.reinventis.com.

6.2 A schedule shall be drawn up for handling the attendance formats, which shall be binding for both parties.

6.3 Any deviations must be notified in writing within a reasonable period of time.

6.4 If deadlines are postponed by the customer or third parties, the deadlines relevant to REINVENTIS shall be automatically postponed. In this case, REINVENTIS reserves the right to draw up a new schedule in order to adjust the resource planning. Any additional costs incurred as a result shall be invoiced separately to the customer.

7.1 REINVENTIS shall only act on individual written or verbal orders placed by the customer. The customer shall not be obliged to place individual orders and REINVENTIS shall not be obliged to accept them. The customer shall receive a confirmation by e-mail or by post.

7.2 Customers can register via the Internet using the online platform: www.reinventis.com as well as by letter, e-mail, fax or telephone and receive a confirmation by e-mail or post. The following applies to transactions made exclusively via the online platform:

• The time at which the contract is concluded on the platform: www.reinventis.com depends on the payment method selected by the customer.
• Voucher:
  The customer can pay for part or all of their order on the platform: www.reinventis.com using a REINVENTIS voucher. To do this, the customer enters their known voucher code in the "Voucher" field in the "Checkout" area.
• Bank transfer:
  After sending his order on the platform: www.reinventis.com, the customer receives an order confirmation with the bank details of REINVENTIS as well as the General Terms and Conditions, the revocation provisions and the data protection provisions.
• PayPal/credit card:
  After completing their order, customers are redirected to the PayPal website(www.paypal.de), where they can transfer the outstanding amount of their order directly using their PayPal account or credit card.
• Once payment has been credited to the REINVENTIS account, the contract is concluded and the customer receives an invoice by e-mail or post, as well as information on their access data and access link to the purchased service.
• The customer should check his spam folder and observe the terms and conditions of PayPal and his bank.
• The customer must ensure that the specified account has sufficient funds. The customer shall bear any costs incurred as a result of a chargeback of the payment transaction due to insufficient funds in the account or due to incorrect bank account details provided by the customer.

7.3 If REINVENTIS does not respond to subsequent requests for amendments and/or additions, this shall constitute a rejection.

8.1 The customer shall be obliged to support REINVENTIS to the best of its ability in the spirit of trusting cooperation.

8.2 In the case of presence formats and at the request of REINVENTIS, the customer shall create all conditions necessary for the proper execution of the order in its sphere of operation; in particular, it shall provide all documents, information, data, materials, technology, images and premises necessary and significant for the execution of the order in good time and free of charge.

8.3 The customer shall inform REINVENTIS without delay of all circumstances that occur during the course of the face-to-face or online format execution and that may significantly influence processing.

8.4 At the request of REINVENTIS, the customer shall confirm in writing the accuracy and completeness of the documents submitted by it as well as its information and verbal statements.

8.5 The customer shall only involve or commission other service providers in connection with this order in agreement with REINVENTIS.

8.6 If the third parties/service providers commissioned by the customer cause delays or additional work for REINVENTIS in the execution of the order, this shall be borne by the customer.

8.7 Any additional costs incurred as a result will be invoiced separately.

9.1 Unless otherwise agreed, REINVENTIS may use qualified third parties (e.g. subcontractors) to fulfill its obligations.

9.2 REINVENTIS may appoint a substitute at any time (e.g. in the event of absence due to illness or force majeure).

9.3 REINVENTIS shall inform the customer in good time by e-mail.

10.1 REINVENTIS may also work for other clients in the same consulting focus, in the same industries and for the same services.

10.2 The customer undertakes not to hire or commission any employees or former employees of REINVENTIS deployed in connection with the execution of the order before 24 months have elapsed since the end of the cooperation.

11.1 The amount of remuneration and the reimbursement of expenses shall be agreed in the order confirmation/contract. The amounts stated are always subject to statutory value added tax.

11.2 A flat-rate office fee of 5% of the net order amount shall be charged in addition.

11.3 Third-party costs, disbursements and expenses shall be reimbursed to REINVENTIS separately by the customer upon presentation of corresponding receipts.

11.4 REINVENTIS may demand reasonable advances on remuneration and expenses.

11.5 REINVENTIS may also issue partial invoices at any time in accordance with the services already rendered.

11.6 If the customer changes or cancels orders, work, plans and the like or changes the conditions for the provision of services, it shall reimburse REINVENTIS for all additional costs incurred as a result and indemnify REINVENTIS against all liabilities to third parties.

11.7 The right to claim further damages remains unaffected.

12.1 Travel expenses are all additional expenses directly caused by a business trip.

12.2 This includes travel costs, accommodation costs, additional expenses for meals and proven or credible ancillary costs.

12.3 Travel expenses shall be charged additionally as follows, if applicable according to receipt:

• Travel time: up to 1 hour and within Munich: no charge, from 1 hour and outside Munich: each additional hour or part thereof will be charged at 50% of the agreed hourly fee plus VAT.
• Flight: in Germany: Premium Economy (can be rebooked flexibly), abroad: Business Class (can be rebooked flexibly).
• Rail: 1st class with Bahncard (flexible train use)
• Cab
• Rental car: at least middle class, all insurances, fully comprehensive without deductible, fuel and parking fees according to receipt.
• Travel with own car at EUR 0.60 per kilometer driven, fuel and parking fees according to receipt.
• Overnight stays in an upscale mid-range hotel (min. 4 stars) including breakfast. In the case of face-to-face formats, arrival takes place the day before - so an overnight stay is necessary, which is paid for by the customer.
• Additional expenses for meals in Germany and abroad, if no meals are provided by the customer, shall be reimbursed to REINVENTIS by the customer in accordance with the currently applicable flat rates for tax purposes.

12.4 Procurement of data material, literature, studies, etc. shall be invoiced to the customer after consultation and receipt.

13.1 Unless otherwise specified in the offer/order confirmation, payments are due within 10 working days of invoicing and without any deductions.

13.2 The parties agree that the invoice shall in any case be deemed to have been received on the third working day after dispatch.

13.3 The customer shall be in default by a reminder from REINVENTIS or, if the time of payment is determined by calendar, by non-payment at the agreed time.

13.4 REINVENTIS shall be entitled to default interest at the statutory rate from the time of default.

13.5 Where goods are shipped, they shall remain the property of REINVENTIS until full payment has been made.

Right of withdrawal for consumers - Cancellation policy:

If the customer is a consumer (any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity), they can revoke their contractual declaration in text form (e.g. letter, fax, email) within 14 days without giving reasons. The period begins with the conclusion of the contract.

Timely dispatch of the revocation is sufficient to comply with the revocation period.

Cancellation policy for digital content:

Information on the right of withdrawal for consumers regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. online courses, e-books, software downloads).

Exclusion or premature expiry of the right of withdrawal:

The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.

The right of revocation shall expire prematurely if REINVENTIS has only begun with the execution of the contract after the customer has given his express consent and at the same time confirmed his knowledge that he loses his right of revocation with the beginning of the fulfillment of the contract on the part of REINVENTIS.

REINVENTIS points out that REINVENTIS may make the conclusion of the contract dependent on the aforementioned consent and confirmation.

The revocation is to be sent to:

Strategy Consulting REINVENTIS
Mr. Erik A. Leonavicius
Hans-Sachs-Straße 6a
80469 Munich
Germany

E-mail: info@reinventis.com
Fax number: +49 (0) 89 26 02 23 27
Homepage: www.reinventis.com

Sample withdrawal form:

I/we (*) hereby revoke the authorization granted by me/us (*)

concluded contract for the purchase of the following goods (*) / purchase of the following services (*).

Ordered on (*) / received on (*).

Name of the consumer(s).

Signature of the consumer(s)
(only for notification on paper).

Date.

______________________________________________
(*) Please delete as appropriate

Consequences of revocation:

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If the customer is unable to return the service received in whole or in part or only in a deteriorated condition, he must compensate the provider for the value. This may mean that the customer must nevertheless fulfill the contractual payment obligations for the period up to the revocation.

Compensation must only be paid for the deterioration of the item and any use made of it if the use or deterioration is due to handling of the item that goes beyond checking its properties and functionality.

Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store, for example.

No compensation must be paid for any deterioration caused by the intended use of the item.

Items that can be sent by parcel post are to be returned at the risk of the provider. The customer shall bear the regular costs of the return shipment if the delivered item corresponds to the ordered item and if the price of the item to be returned does not exceed €40 or if, in the case of a higher price of the item, the consideration or a contractually agreed partial payment has not yet been made at the time of the revocation. Otherwise the return shipment is free of charge for the customer.

Obligations to reimburse payments must be fulfilled within 30 days. The period begins for the customer with the dispatch of his declaration of revocation, for the provider with its receipt.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

Special notes:

In the case of the provision of services, the right of withdrawal expires prematurely if the contract has been completely fulfilled by both parties at the express request of the customer before the customer has exercised his right of withdrawal.

If the customer is an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) and is acting in the exercise of his commercial or self-employed activity when concluding the contract, the right of withdrawal does not apply.

End of the withdrawal policy

15.1 REINVENTIS reserves the right to make reasonable changes to the timing, content and location of face-to-face and online formats in order to adapt them to the needs of customers.

15.2 REINVENTIS also reserves the right to replace lecturers or trainers and to replace or change teaching materials/media.

15.3 Amendments and additions to the order by the customer must be made in text form.

15.4 As long as the changes have not been recorded in text form, REINVENTIS shall carry out the work without taking the customer's change requests into account.

15.5 Subsequent changes to content or structure (author's corrections) will be charged separately and may affect the deadline.

15.6 Any additional work required to meet the agreed deadline shall be charged to the customer separately.

15.7 REINVENTIS shall be obliged to take account of the customer's requests for changes insofar as this is reasonable within the scope of its operational capacities, in particular with regard to expenditure and scheduling.

15.8 Any additional costs incurred as a result shall be remunerated in accordance with Section 11.

16.1 If the customer cancels the registration for online formats, the following conditions apply:

• Up to 10 days before online appointment: free of charge
• Cancellation or rebooking is no longer possible after this date

16.2 The rebooking or cancellation must be made in writing.

16.3 REINVENTIS reserves the right to cancel the online format up to 10 days before the scheduled date at the latest if the minimum number of participants is not reached or for important reasons for which REINVENTIS is not responsible (e.g. sudden illness of the speaker/presenter if he/she cannot be replaced, force majeure).

16.4 If REINVENTIS is unable to carry out the online or face-to-face format for reasons for which it is not responsible, the customer shall be released from the payment obligation and any payments made in advance shall be refunded.

16.5 Further liability and compensation claims shall be excluded, unless there is intent or gross negligence on the part of REINVENTIS.

17.1 Notice periods are set out in the contract or the written order confirmation.

17.2 Unless otherwise agreed, the contract may be terminated in writing by either party with a notice period of 4 weeks to the end of the month, without the need to give reasons.

17.3 The right to terminate the contract without notice for good cause remains unaffected.

17.4 Notice of termination must be given in writing.

18.1 REINVENTIS and the customer mutually undertake to treat all knowledge obtained on the basis of this contract, in particular concerning company data, balance sheets, plans, documents and the like, as strictly confidential for an unlimited period of time and to impose the same obligation of absolute confidentiality on both the respective employees and any third parties involved.

18.2 If REINVENTIS uses third parties to perform the contract, it shall oblige them to maintain confidentiality to the same extent.

18.3 REINVENTIS may use the customer's name and logo as a reference for its own marketing and may also use the customer's brand and company for this purpose only.

18.4 REINVENTIS may, however, use the facts and information for oral or written publications without the customer's prior consent if it does not name the customer and no conclusions can be drawn from the facts and information as to the identity of the customer.

18.5 Excluded from this are the contents of the collaboration and the work results created in the process.

19.1 REINVENTIS shall be liable to the customer, irrespective of the legal grounds, only for its own fault or that of its vicarious agents insofar as it is a matter of intentional or grossly negligent behavior.

19.2 Otherwise, REINVENTIS shall not be liable.

19.3 In any case, however, REINVENTIS shall only be liable for reasonably foreseeable damage typical of the contract.

19.4 If claims are asserted against REINVENTIS by third parties for reasons for which the customer is responsible, the customer shall expressly indemnify and hold REINVENTIS harmless.

19.5 This applies in particular with regard to infringements of competition and copyright law for which the customer is responsible.

19.6 Liability for slight or simple negligence shall only exist in the event of a breach of material contractual obligations.

19.7 In this case, liability shall be limited to the damages typical for comparable transactions of this type, which were foreseeable at the time the contract was concluded or at the latest when the breach of duty was committed.

19.8 Liability for damages not typical of the contract is excluded.

19.9 The customer's contractual claims for damages against REINVENTIS shall become time-barred 1 year after the claim arises.

19.10. REINVENTIS shall not be subject to any instructions from the customer in the fulfillment of this order or in the performance of the work it undertakes with regard to scheduling and organization of the work process, unless this is dictated by the nature of the order.

19.12. Insofar as the liability of REINVENTIS is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

19.13. During the holding of the individual face-to-face and online formats, all suggestions, consultations, information and advice shall be provided by REINVENTIS to the best of its knowledge and belief.

19.14. It should be noted that the REINVENTIS face-to-face and online formats are intended to impart knowledge. There is no guarantee of success.

19.15. The customer is responsible for checking whether these representations meet his personal requirements.

19.16. REINVENTIS shall not be liable for the selection of the face-to-face and online formats offered.

19.17. Every customer and participant of the online and presence formats bears full responsibility for themselves and their own actions within and outside the formats and is liable for any damage caused by their behavior.

20.1 If the agreed subject matter of the contract is the production of a work, the limitation period for claims for defects shall be one year from acceptance.

20.2 In the event of fraudulently concealed defects or the assumption of a guarantee, the statutory periods shall apply instead.

20.3 The right of self-remedy (§§ 634 No. 2, 637 BGB) is excluded.

20.4 If REINVENTIS fails to rectify the defect, the customer may reduce the price or withdraw from the contract.

21.1 The documents of the face-to-face and online formats are protected by copyright.

21.2 Reproduction, forwarding or other, including electronic, processing/use/publication of the documents provided by REINVENTIS shall only be permitted with the express written consent of REINVENTIS.

21.3 If REINVENTIS creates copyrightable works for the customer (e.g. analyses, reports, studies, training documents, presentations, programming), the customer shall always be granted only a simple right of use for its own purposes without the rights to reproduce, distribute, process or make available - subject to the condition precedent of complete fulfillment of all payment obligations by the customer - unless otherwise stipulated in the contract or unless the purpose of the contract clearly indicates otherwise.

21.4 Unless otherwise agreed, REINVENTIS shall retain the rights of use to work that has not yet been paid for or, in the case of invoicing on a commission basis, not yet been published at the end of the contract.

21.5 This shall also apply if the service rendered is not subject to special statutory rights, in particular copyright.

21.6 REINVENTIS uses images, diagrams or charts only for better understanding - the sources used are named as far as known and the copyrights remain with the respective authors.

21.7 REINVENTIS shall be entitled to refer to REINVENTIS and the author on all advertising materials and in all advertising measures developed by REINVENTIS, without the customer being entitled to any remuneration as a result.

21.8 In the event of a breach of the provisions of Section 21.2, REINVENTIS shall be entitled to reasonable compensation.

21.9 The above agreements shall remain valid even after termination of the contractual relationship.

22.1 REINVENTIS or the service providers commissioned to provide remote coaching shall only record the online format at the explicit request of all participants.

22.2 After the end of the online format, communication content shall only remain stored on the systems involved if the participants wish this for later use.

22.3 The customer agrees that the contents of the contract and services provided by REINVENTIS under this contract may be stored and processed electronically in compliance with data protection regulations.

22.4 REINVENTIS takes data protection very seriously. All information on data protection and its implementation can be found in the current privacy policy at: www.reinventis.com/datenschutz .

22.5 Both contracting parties undertake not to forward any electronically stored or other data to third parties.

23.1 REINVENTIS shall have a right of retention to the documents provided to it until its claims have been settled in full.

23.2 After settlement of its claims arising from the contract, REINVENTIS shall return all documents which the customer or a third party has handed over to it in connection with the execution of the order.

23.3 This shall not apply to correspondence between the parties or to simple copies of reports, organizational plans, drawings, lists, calculations, etc. produced within the scope of the order, provided that the customer has received the originals.

23.4 REINVENTIS's obligation to retain the documents shall expire six months after delivery of the written request for collection, otherwise three years, and in the case of documents retained in accordance with clause 23.1 six years after termination of the contractual relationship.

24.1 The customer is not entitled to assign its claims under the contract.

24.2 Offsetting or the assertion of a right of retention by the customer is only permitted with recognized or legally established counterclaims.

24.3 Collateral agreements, amendments and supplements to these terms and conditions or the contract must be made in writing and must be expressly identified as such. This formal requirement cannot be waived or set aside either verbally or tacitly.

24.4 Should one of the contractual provisions be or become invalid for legal or factual reasons, the legally or factually valid provision that comes closest to the intended provision shall apply. The same shall apply in the event of loopholes in the contract.

24.5 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The contractual language is German. The place of performance and place of jurisdiction for both contracting parties shall be Munich, Germany, to the extent permissible.

25.1 These GTC shall apply from 01.01.2021 and form the basis of every contract and every activity between REINVENTIS and its customers.